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The Goals of the Corporation

The Goals of the Corporation for 2017

The Mey Sheva Corporation begins 2017 after a year of working with its new triple-branch structure. The new organizational structure has been adapted to the implementation of a perennial strategy intended to lead the corporation to financial independence and to leverage its gained economic resources for the improvement of the services it provides to consumers in all its areas of activity. Last year, we managed to significantly reduce water loss and increase the corporation’s profitability, and we completed the implementation of physical, organizational and administrative infrastructures required for the new organizational structure. This year, the corporation will endeavor to raise the quality and reliability of water supply and sewage reclamation, and to increase the level of command and control over the infrastructures that are used to provide services to consumers, while improving the service interfaces between consumers and the corporation..

Main goal:

Raise the quality and reliability of water supply and sewage reclamation, and increase the level of command and control over the infrastructures that are used to provide services to consumers

The continuity and reliability of water supply and the quality of collection, transmission and treatment of effluents have a direct impact on the quality of life of the corporation’s consumers and on public health. This year, the corporation intends to submit a water and sewage master plan for the approval of the competent authorities. Furthermore, actions will be taken to improve water supply systems and minimize failures in the sewage system. An advanced command and control room will be established, that will operate twenty four hours a day, seven days a week, and provide full command and control over these service provision infrastructures.

Additional goals:

1. Improve the quality and reliability of consumer service interfaces and strengthen our ties with the community

Improving end services to consumers, including the use of new technologies, minimizing waiting times and improving the quality of frontal, phone and online customer services, will result in increased satisfaction among consumers. We will also act to strengthen our ties with the community through a series of focused, direct and unmediated interfaces with the public, in particular children, youth and academic research institutions.

2. Strengthen quality control and promote the value of quality in all our doings

Strict quality control through every stage of the process is a prerequisite to achieving our service goals. After being awarded the Gold standard, the corporation will strive to obtain further quality qualifications this year, on its way to the Platinum Standard award, together with completing our preparations for the strict quality standard ISO 9001:2015. Implementing these standards will result to a better and more reliable service to our customers.

3. Minimize the corporation’s water loss

Minimizing physical and administrative water losses is a necessary step towards maximizing the resources that are available to the corporation for the restoration, upgrade and development of infrastructures and for achieving our service goals. This year, the corporation will continue to take systematic and controlled actions to identify and prevent leaks, minimize metering errors and reduce cases of sub-consumption and unlawful water use.

4. Establish the necessary physical, organizational and administrative infrastructures required to meet Roof Agreements

As part of the Roof Agreements to increase the supply of apartments and increase the populations of Be’er Sheva and Ofakim, the corporation is preparing for the expected new construction. The corporation plans to prepare in advance for its part in these agreements – the wide scope of construction of Linked Infrastructures and Super Infrastructures planned as part of the expected massive construction of new neighborhoods.

5. Minimize the corporations accrued deficit and maximize potential collection

This year, the corporation will continue its efforts to utilize the financial resources it requires, in order to meet its obligation to improve the quality of service provided to consumers, and to preserve the public funds intended for this obligation. All this with the goal to improve the quality and reliability of water and sewage services, as the continuity and reliability of water supply and the quality of collection, transmission and treatment of effluents have a direct impact on the quality of life of the corporation’s consumers and on public health.